BCD Low Voltage Systems (succeeded by Corporate Technology Solutions)
Phoenix, Arizona (Tempe, Arizona)
CEO/CFO/Member/Statutory Authority (Vice President Business Development)
BCD is a commercial security and audio video systems integrator. They sell third party manufacturer products. Their services include the development of site specific specifications and engineering details, installation, service and maintenance. They are considered a “turn key” business supplying all components required to make the systems they sell functional. Their main vertical markets are the local municipal, county and state government entities and Indian Gaming. Their focus is on middle-to-high end products from third party manufacturers.
During our ownership tenure we grew BCD from $400k in 2004 to just under $3m in 2008. Our company grew from a start of 5 employees (including the two partners) to 23 employees in 2008. During this time period we managed two major shifts in our business, along with the Great Recession. When we purchased BCD it mainly supported the audio/video market with a single main customer in the home building market. The business was transitioned to support mainly the commercial security market when the single customer chose to use a different business model.
Throughout the years I managed all aspects of the business. When we first purchased the business I was responsible for everything but the sales and engineering functions. This included managing the field operations and project managing our technician’s day to day work. When we sold the business I was responsible for the management of the overall business (finance, legal, human resources, purchasing, payables, etc.), sales and our engineering function. The majority of my time was spent on the financial and process management of the business along with the overall strategic and marketing directions. I put together our annual budgets and business/marketing plans and developed means to monitor our progress against our goals. My main three focuses were always quality of service, customer satisfaction, and employee satisfaction (all equally). I also acted as the Statutory Authority for our LLC.
Satisfied Customers are Happy, Loyal Customers are Priceless!
GTE Network Systems/Lucent Technologies
Northlake, Illinois/Phoenix, Arizona
Director Business Operations
Additional titles included Financial Analyst, Sr. Financial Analyst, Staff Financial Analyst, Manager Billing, and Business Operations Manager.
I began my career with GTE/Lucent in their Information Technology Department’s Finance Group. I supported the various data collection systems, performed lease/purchase analysis for major equipment acquisitions and eventually managed the overall department’s budgets and forecasts. I also was integral in the development of systems used to collect data for “billing” purposes to drive cost transfers to other business units. Upon my move to Phoenix, Arizona I moved into the Finance Department managing the billing functions.
I spent the majority of my career supporting the Vice President and General Manager of the Services Business Unit (who eventually became my partner in BCD), which grew from $20m in revenues at inception to over $100m when acquired by Lucent Technologies. I began as a Staff Financial Analyst and concluded as the Director of Business Operations. During this time period I was responsible for all financial systems and data management and reporting, including the development of budgets and targets. I also was responsible for quality management including ISO 9000 certification, development of systems for data collection and analysis and corrective action planning. I also supported the field operations through the management of a technical/safety group (including OSHA compliance) and the administrative staff that supported our corporate and field offices.
I managed the floor staff of waiters, waitresses and bus boys and interacted with the kitchen staff to ensure smooth operations. Duties included staffing and day to day management of the restaurant floor.